Collections and Customer Service Equal Partners for Your Success
Recordings
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Non-Member: $200.00Your price
Published: 1/17/2023
Finding the right balance between resolving delinquent accounts and providing a positive customer service experience can depend on a number of variables. However, how you communicate with your consumers will dictate whether you succeed and achieve a “win-win” outcome.
Looking at key characteristics and skills for collections and service, we will explore best practices and ideas to help everyone from ownership to collectors focus on a seamless delivery model to achieve maximum success.